Cancellation and Refund Policy

1. Scope

This policy applies to every registration for The Legendary Seminar, 17 and 18 April 2027, Calicut Trade Centre, Calicut, Kerala, organised by Thaimak Edge Private Limited ("we", "us", "the Organiser"). By completing your registration and payment, you confirm that you have read and accepted it. It is shown before you book and stays on your booking page.

2. Registration fees are generally non-refundable

Seats are limited, and we commit costs for the venue, speakers, materials and catering in advance. For this reason, registration fees are non-refundable if you cancel or do not attend, except in the circumstances in clause 3.

3. When a refund will be considered

We will consider a refund only if you cannot attend because of one of the following:

• A medical emergency involving you or a member of your immediate family (spouse, parent, child or sibling), such as hospitalisation, sudden illness or an accident.
• A death in your immediate family.
• A natural calamity, government restriction or travel disruption that prevents you from attending.
• Any other genuine circumstance that we, acting reasonably and in good faith, accept.

A change of plans, inconvenience, a work clash or a missed reminder does not qualify.

4. How to request a refund

Open your booking page and choose "Request cancellation or a refund". Pick the reason, tell us what happened and attach a supporting document, such as a medical certificate or discharge summary from a registered medical practitioner, a death certificate, or proof of the travel cancellation. You can also email thaimakofficial@gmail.com with the subject "Refund Request" and your booking reference.

• Send the request before the event starts. If the emergency arose on or just before the event, you may send it within 7 days after the event.
• We acknowledge your request within 2 working days and give you our decision in writing within 7 working days of receiving complete documents.

5. Refund amount

If we approve your request, we retain the amount below towards arrangement costs and refund the balance:

• Adults: ₹10,000, or the actual cost incurred if that is lower.
• Kids (below 15 years): ₹3,000, or the actual cost incurred if that is lower.

We state the amount retained in our decision, before a refund is sent. Any GST charged on the refunded amount is refunded with it, and we issue a credit note for it.

6. Refund timeline and mode

Approved refunds are sent within 7 to 10 working days of approval, by bank transfer to the account you paid from. Your bank may take a few extra days to show the credit. We do not make refunds in cash or to anyone else's account.

7. Nominate someone in your place

If you cannot attend, you may nominate another person to attend in your place, free of charge, by telling us at least 48 hours before the event. Message us on WhatsApp or email thaimakofficial@gmail.com.

8. Cancellation or changes by us

If we cancel the event, every registrant receives a full refund with no deductions within 7 to 10 working days.

If we postpone the event or make a material change to its date, venue or format, you may choose either a full refund or to carry your registration forward to the new date. A change of speaker or a minor schedule adjustment is not a material change.

9. No-shows

If you do not attend and have not requested a refund or substitution under this policy, no refund is due.

10. Confidentiality of supporting documents

We use the medical or personal documents you submit only to assess your refund request. Only authorised staff can see them, and we store them securely. We delete them once the request and any related accounting or legal requirements are closed. We handle this information in line with the Digital Personal Data Protection Act, 2023 and our privacy notice.

11. Grievance redressal

If you have a concern about this policy or a refund decision, contact our Grievance Officer at Thaimak Edge Private Limited.

• Email: thaimakofficial@gmail.com
• Phone and WhatsApp: +91 95673 55344
• Address: 02/537 - B, Koloor, Kuruvaloor, Atholi Panchayat, Kozhikode 673323, Kerala, India

We acknowledge your complaint within 48 hours and resolve it within one month.

12. Governing law and jurisdiction

This policy is governed by the laws of India. Subject to clause 11, the courts at Kozhikode, Kerala have jurisdiction. Nothing in this policy limits your rights or remedies under the Consumer Protection Act, 2019.

13. Amendments

We may update this policy from time to time. An update does not apply to registrations confirmed before it was made.